Privacy Policy

Effective Date: January 2025
Last Updated: January 2025

1. Introduction

Welcome to Donbet Casino (“we,” “us,” “our,” or “Donbet”). This Privacy Policy explains how GTW B.V., operating under Curaçao licence OGL/2024/250/0115, collects, uses, discloses, and protects your personal information when you access or use our online casino and sportsbook platform.

Donbet Casino is committed to protecting your privacy and ensuring the security of your personal data in accordance with applicable data protection regulations and our Curaçao Gaming Authority licensing obligations. This policy applies to all users who access our services through our website, mobile applications, or any other platform we operate.

By registering an account and using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree with this policy, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

When you register for a Donbet Casino account or use our services, we collect the following categories of personal information:

Account Registration Data:

  • Full legal name (as it appears on government-issued identification)
  • Date of birth
  • Residential address (including street, city, postal code, and country)
  • Email address
  • Mobile phone number
  • Username and password
  • Preferred currency and language settings

Verification and Compliance Data:

  • Government-issued identification documents (passport, national ID card, or driver’s licence)
  • Proof of address documents (utility bills, bank statements, or official correspondence)
  • Source of funds documentation when required by our Anti-Money Laundering (AML) procedures
  • Selfie photographs for identity verification purposes
  • Payment method verification documents (copies of credit/debit cards, e-wallet screenshots, or cryptocurrency wallet addresses)

Financial and Transaction Data:

  • Payment method details (card numbers, e-wallet account information, cryptocurrency wallet addresses)
  • Deposit and withdrawal transaction history
  • Betting and gaming activity records
  • Bonus claims and wagering progression
  • Account balance information
  • Payment processor transaction identifiers

Communication Data:

  • Customer support correspondence via live chat, email, or other channels
  • Marketing preference selections
  • Feedback, complaints, or dispute submissions
  • Responses to surveys or promotional campaigns

2.2 Information Automatically Collected

When you access our platform, we automatically collect certain technical and usage information:

Device and Connection Information:

  • IP address and approximate geolocation
  • Device type, operating system, and browser type
  • Device identifiers (MAC address, mobile device ID)
  • Screen resolution and device settings
  • Internet Service Provider (ISP) information

Usage and Behavioural Data:

  • Pages visited and features accessed on our platform
  • Time spent on different sections of the site
  • Games played, bets placed, and betting patterns
  • Click-stream data and navigation paths
  • Referral sources and marketing campaign interactions
  • Session duration and frequency of visits

Cookies and Similar Technologies:

  • Session cookies that enable platform functionality
  • Persistent cookies for authentication and preferences
  • Analytics cookies to understand user behaviour and improve our services
  • Marketing cookies to deliver personalised promotional content

For detailed information about our use of cookies, please refer to our separate Cookie Policy available in the footer of our website.

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

Payment Processors:

  • Transaction verification data from credit card companies, e-wallets (Skrill, Neteller, AstroPay), cryptocurrency exchanges, and bank transfer services
  • Fraud prevention signals and risk assessment scores

Identity Verification Services:

  • Enhanced due diligence reports from Know Your Customer (KYC) and AML compliance providers
  • Sanctions screening and politically exposed persons (PEP) checks
  • Age verification confirmations

Game and Software Providers:

  • Gaming activity data from our 106+ software partners including Pragmatic Play, Evolution, NetEnt, Play’n GO, and others
  • Return-to-Player (RTP) statistics and game outcome records
  • Live dealer interaction logs

Affiliate and Marketing Partners:

  • Referral tracking information
  • Campaign performance data
  • Attribution and conversion metrics

3. How We Use Your Information

3.1 Account Management and Service Delivery

We use your personal information to:

  • Create, maintain, and manage your Donbet Casino account
  • Verify your identity, age (minimum 18 years), and eligibility to use our services
  • Process deposits, withdrawals, and other financial transactions across our 23 supported payment methods
  • Enable access to our full product range, including 3,000+ slots, live casino games, mini-games, and sportsbook markets covering 40+ sports
  • Maintain accurate transaction records and account balance information
  • Provide customer support through live chat, email, and other communication channels
  • Troubleshoot technical issues and optimize platform performance across desktop and mobile devices

As a Curaçao-licensed operator under the reformed Gaming Authority framework, we are legally required to use your information for:

  • Anti-Money Laundering (AML) Compliance: Monitoring transaction patterns, conducting enhanced due diligence on high-value players, and reporting suspicious activity to Curaçao authorities as required by international AML standards
  • Know Your Customer (KYC) Procedures: Verifying the identity of all players before processing withdrawals, typically within 24 hours of document submission
  • Responsible Gambling Obligations: Implementing deposit limits, self-exclusion mechanisms, and reality checks as mandated by our Curaçao licence OGL/2024/250/0115
  • Game Fairness and Integrity: Monitoring for unusual betting patterns, bonus abuse, or collusion, and maintaining certified Random Number Generator (RNG) audit trails
  • Dispute Resolution: Maintaining comprehensive records to investigate and resolve payment disputes, bonus claim issues, or gameplay concerns
  • Tax Reporting: Complying with applicable tax reporting obligations in relevant jurisdictions

3.3 Marketing and Promotional Communications

With your consent, we use your information to:

  • Send promotional emails about our 150% welcome bonus up to €750 plus 50 free spins, reload offers, free bet promotions, and tournament announcements
  • Deliver personalised bonus offers based on your gaming preferences and activity history
  • Notify you of new game releases from our provider network, including titles from Novomatic, Betsoft, Thunderkick, Wazdan, and others
  • Share information about VIP program benefits, including higher withdrawal limits (up to €15,000 monthly), dedicated account managers, and exclusive rewards
  • Invite participation in seasonal promotions, loyalty programs, and leaderboard competitions
  • Conduct surveys to improve our services and understand player satisfaction

You can opt out of marketing communications at any time by clicking the unsubscribe link in any promotional email, adjusting your communication preferences in your account settings, or contacting our customer support team.

3.4 Platform Improvement and Analytics

We analyse usage data to:

  • Understand which games, features, and sports betting markets are most popular among our players
  • Optimise the performance of our Upgaming-powered sportsbook, including pre-match odds (94.40% average payout) and live betting functionality
  • Enhance the user interface and navigation across our unified casino-sportsbook platform
  • Identify and fix technical issues, bugs, or compatibility problems
  • Develop new features such as enhanced bet editing, multiview live streaming, and cash-out options
  • Improve our mobile-optimised experience at m.donbet.co
  • Evaluate the effectiveness of our payment methods, including cryptocurrency options for Bitcoin, Ethereum, Litecoin, Dogecoin, and others

3.5 Fraud Prevention and Security

We process your information to:

  • Detect and prevent fraudulent transactions, unauthorised account access, and identity theft
  • Monitor for collusion, multi-accounting, and other prohibited activities outlined in our Terms and Conditions
  • Implement risk-based authentication measures, including IP geolocation checks and device fingerprinting
  • Protect against bonus abuse, including violation of wagering requirements (typically 30x-40x for welcome bonuses)
  • Maintain the integrity of our gaming platform and ensure fair play for all users
  • Comply with sanctions screening and prevent access from restricted jurisdictions

While Donbet Casino operates under a Curaçao licence and is not directly subject to the EU General Data Protection Regulation (GDPR), we voluntarily adopt many GDPR principles as best practices. Where GDPR or similar regulations apply to our users, we rely on the following legal bases:

Contractual Necessity: Processing is necessary to fulfil our contractual obligations to you, including account management, payment processing, and service delivery.

Legal Obligation: Processing is required to comply with Curaçao Gaming Authority regulations, AML/KYC requirements, and other applicable laws.

Legitimate Interests: We process data for legitimate business purposes such as fraud prevention, platform improvement, and network security, provided these interests do not override your fundamental rights.

Consent: For marketing communications and certain optional data processing activities, we rely on your explicit, freely given consent, which you may withdraw at any time.

5. Information Sharing and Disclosure

5.1 Within the Santeda/GTW Group

Donbet Casino is part of the Santeda International B.V. / GTW B.V. corporate group, which operates multiple casino and sportsbook brands. We may share your information with affiliated companies within this group for:

  • Consolidated customer support and account management
  • Unified fraud prevention and responsible gambling monitoring across sister sites including MyStake, Velobet, Rolletto, Goldenbet, Cosmobet, and Locasbet
  • Shared marketing initiatives and cross-brand loyalty programs
  • Centralised compliance and regulatory reporting
  • Technical infrastructure and platform development

All intra-group data sharing is governed by agreements ensuring appropriate security measures and limited use consistent with this Privacy Policy.

5.2 Service Providers and Third-Party Partners

We engage trusted third-party service providers to support our operations, including:

Payment Processors: Visa, Mastercard, Skrill, Neteller, AstroPay, BitGo, Payop, Revolut, Interac e-Transfer, MiFinity, Jetonbank, and cryptocurrency payment gateways process your financial transactions securely.

Game Providers: Our 106+ software partners, including Pragmatic Play, Evolution Gaming, NetEnt, Play’n GO, Betsoft, and others, receive limited data necessary to deliver game functionality, maintain RNG integrity, and generate gameplay records.

Sportsbook Technology: Upgaming provides our sportsbook infrastructure, including odds data, live streaming, multiview interfaces, and bet editing tools, requiring access to betting activity and account data.

Identity Verification Services: Third-party KYC/AML providers assist with age verification, sanctions screening, PEP checks, and enhanced due diligence procedures.

Customer Support Tools: Live chat software, ticketing systems, and CRM platforms enable our support team to assist you effectively.

Analytics and Marketing Platforms: We use analytics tools to understand platform usage and marketing platforms to deliver targeted promotions, subject to your consent and applicable data protection rules.

Cloud Hosting and Security Services: Our platform infrastructure relies on cloud hosting providers and cybersecurity services to ensure availability, encryption (128-bit SSL or higher), and protection against DDoS attacks and other threats.

All third-party providers are contractually bound to protect your information and use it only for specified purposes consistent with this Privacy Policy and applicable regulations.

We may disclose your information to law enforcement, regulatory bodies, or other governmental authorities when:

  • Required by law, court order, or legal process
  • Necessary to comply with Curaçao Gaming Authority directives or investigations
  • Responding to valid requests from financial intelligence units or AML authorities
  • Enforcing our Terms and Conditions or investigating suspected violations
  • Protecting the rights, property, or safety of Donbet Casino, our users, or the public

5.4 Business Transfers

In the event of a merger, acquisition, corporate restructuring, or sale of assets involving Donbet Casino or GTW B.V., your personal information may be transferred to the acquiring entity. We will notify you via email and/or prominent notice on our website before your information is transferred and becomes subject to a different privacy policy.

We may share your information with additional third parties when you provide explicit consent, such as:

  • Participating in affiliate or partner promotions
  • Opting in to third-party marketing communications
  • Authorising social media integration or sharing

6. International Data Transfers

Donbet Casino operates globally, serving players in over 150 countries. Your personal information may be transferred to, stored in, and processed in jurisdictions outside your country of residence, including:

  • Curaçao: Where GTW B.V. is licensed and maintains core operational infrastructure
  • European Union: Where certain game providers, payment processors, and cloud services are located
  • Other International Locations: Where our service providers, affiliates, or technology partners operate

When we transfer your information internationally, we implement appropriate safeguards such as:

  • Standard contractual clauses approved by relevant data protection authorities
  • Adequacy decisions recognising equivalent data protection standards
  • Binding corporate rules within the Santeda/GTW group
  • Specific consent where required by law

Please note that countries outside the European Economic Area may not offer the same level of data protection as your home jurisdiction. However, we take reasonable steps to ensure your information receives adequate protection wherever it is processed.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy and comply with legal obligations:

Active Accounts: While your account remains active, we retain your full profile, transaction history, and gaming records to provide ongoing service.

Closed Accounts: After voluntary account closure, we retain essential records for:

  • Regulatory Compliance: Minimum five years as required by Curaçao Gaming Authority AML/KYC regulations and international anti-money laundering standards
  • Dispute Resolution: Until any pending complaints, chargebacks, or legal matters are resolved, plus applicable limitation periods
  • Tax and Financial Reporting: As required by applicable tax laws and accounting standards

Marketing Data: If you unsubscribe from marketing communications, we retain your email address on a suppression list to honour your opt-out preference.

Anonymised Analytics: We may retain anonymised or aggregated data indefinitely for statistical analysis, platform improvement, and research purposes, provided such data cannot reasonably identify you.

After the applicable retention period expires, we securely delete or anonymise your personal information in accordance with our data protection and record management procedures.

8. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

8.1 Access and Portability

Right to Access: You may request a copy of the personal information we hold about you, including account details, transaction history, and communication records.

Right to Data Portability: Where technically feasible, you may request your data in a structured, commonly used, and machine-readable format for transfer to another service provider.

To exercise these rights, contact our Data Protection Officer at privacy@donbet.com or use the data access request form in your account settings.

8.2 Correction and Update

Right to Rectification: If your personal information is inaccurate or incomplete, you can update it directly through your account settings or by contacting customer support.

We encourage you to keep your contact information, address, and payment details current to ensure smooth account management and compliance with KYC requirements.

8.3 Deletion and Erasure

Right to Erasure (“Right to be Forgotten”): You may request deletion of your personal information in certain circumstances, such as:

  • You withdraw consent for processing based on consent
  • The information is no longer necessary for the purposes for which it was collected
  • You object to processing based on legitimate interests, and no overriding grounds exist
  • Your data has been unlawfully processed

Please note that we may be unable to delete your information if retention is necessary for:

  • Compliance with Curaçao Gaming Authority licensing obligations
  • AML/KYC record-keeping requirements (typically five years)
  • Establishment, exercise, or defence of legal claims
  • Ongoing dispute resolution or regulatory investigations

To request account deletion, submit a closure request through customer support. We will confirm the deletion timeline and any applicable retention obligations.

8.4 Restriction and Objection

Right to Restrict Processing: You may request that we limit how we use your information in certain situations, such as while we verify data accuracy or assess your objection to processing.

Right to Object: You have the right to object to processing based on legitimate interests, including for direct marketing purposes. We will cease such processing unless we demonstrate compelling legitimate grounds that override your interests.

To exercise these rights, contact privacy@donbet.com with specific details of your request.

Where we process your information based on consent (such as for marketing communications), you may withdraw that consent at any time by:

  • Clicking “unsubscribe” in promotional emails
  • Adjusting communication preferences in your account settings
  • Contacting customer support with your request

Withdrawal of consent does not affect the lawfulness of processing before withdrawal and does not impact processing based on other legal grounds.

8.6 Complaints and Supervisory Authorities

If you believe we have not handled your personal information in accordance with this Privacy Policy or applicable data protection laws, you may file a complaint with:

Donbet Casino Data Protection Officer:
Email: privacy@donbet.com
Response time: Within 30 days of receipt

Curaçao Gaming Authority:
For licensing and regulatory matters related to our Curaçao licence OGL/2024/250/0115

Your Local Data Protection Authority:
If you are located in the European Union or another jurisdiction with a recognised data protection supervisory authority, you have the right to lodge a complaint with that authority.

We encourage you to contact us first to resolve any concerns before escalating to external authorities.

9. Security Measures

Donbet Casino implements industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction:

9.1 Technical Safeguards

Encryption: All data transmitted between your device and our platform is protected by 128-bit SSL (Secure Socket Layer) encryption or higher, ensuring that sensitive information such as passwords, payment details, and personal data cannot be intercepted by third parties.

Secure Payment Processing: Our integration with trusted payment processors (Visa, Mastercard, Skrill, Neteller, cryptocurrency gateways, and others) ensures that financial transactions are handled through PCI-DSS compliant systems, with tokenisation and secure vaulting of payment credentials.

Network Security: We employ firewalls, intrusion detection systems, and DDoS protection to safeguard our infrastructure against cyber attacks and unauthorised access attempts.

Data Segregation: Player funds are held in segregated accounts separate from operational funds, as required by Curaçao Gaming Authority regulations, reducing financial risk in the event of business disruption.

9.2 Organisational Safeguards

Access Controls: Personal information is accessible only to authorised personnel who require it to perform their job functions, with role-based access restrictions and audit logging to monitor data access.

Employee Training: Our staff receive regular training on data protection principles, confidentiality obligations, and secure handling of customer information.

Incident Response: We maintain an incident response plan to detect, contain, and remediate security breaches, and to notify affected users and authorities as required by applicable regulations.

Third-Party Audits: Our platform undergoes regular security assessments and game fairness audits by independent testing agencies to verify RNG certification and the integrity of our gaming systems.

9.3 User Responsibilities

While we implement robust security measures, the security of your account also depends on your actions:

  • Strong Passwords: Choose a unique, complex password for your Donbet Casino account and do not reuse passwords from other services.
  • Account Confidentiality: Do not share your login credentials, and log out after each session, especially on shared or public devices.
  • Device Security: Keep your devices, browsers, and antivirus software up to date to protect against malware and phishing attacks.
  • Suspicious Activity: Immediately report any unauthorised account access or suspicious communications claiming to be from Donbet Casino to support@donbet.com.

Despite our security efforts, no online platform can guarantee absolute security. If you become aware of any security vulnerability or breach involving your account, please contact us immediately.

10. Children’s Privacy

Donbet Casino is an adult-only gambling platform. We do not knowingly collect personal information from individuals under the age of 18 (or the legal gambling age in your jurisdiction, whichever is higher).

Age Verification: During registration, you must confirm that you are at least 18 years old. We implement age verification checks as part of our KYC process, requiring government-issued identification before processing withdrawals.

Underage Access Prevention: If we discover that a minor has registered an account or provided personal information, we will immediately:

  • Suspend or terminate the account
  • Delete the minor’s personal information from our systems
  • Refund any deposits made by the minor
  • Report the incident to our compliance team for investigation

Parental Controls: We encourage parents and guardians to monitor their children’s internet usage and utilise parental control tools to prevent access to gambling websites.

If you believe a minor has accessed our services or provided us with personal information, please contact us immediately at compliance@donbet.com so we can take appropriate action.

11. Responsible Gambling and Privacy

As part of our responsible gambling obligations under our Curaçao licence, we use your personal information to:

Monitor Gambling Behaviour: We analyse betting patterns, session duration, deposit frequency, and other indicators to identify potential problem gambling behaviour.

Implement Self-Exclusion: If you request self-exclusion, we record your request and block your access across our platform. Please note that while we strive to prevent circumvention, self-exclusion at Donbet Casino does not automatically extend to other operators, and you should separately self-exclude from any other sites you use.

Enforce Cooling-Off Periods: When you set deposit limits, reality check reminders, or temporary account suspensions, we store these preferences and enforce them across your account.

Cross-Brand Protection: As part of the Santeda/GTW group, we may share self-exclusion and problem gambling flags with affiliated brands to provide broader protection, subject to applicable data protection rules and your consent.

Third-Party Support: With your consent, we may share relevant information with responsible gambling organisations, treatment providers, or support networks to assist in your recovery and well-being.

For more information about our responsible gambling tools, please visit our Responsible Gaming page or contact our support team.

12. Cookies and Tracking Technologies

Donbet Casino uses cookies and similar tracking technologies to enhance your user experience, analyse platform performance, and deliver personalised content.

Types of Cookies We Use:

Essential Cookies: Required for core functionality such as account authentication, session management, and secure transactions. These cannot be disabled without affecting platform usability.

Analytics Cookies: Help us understand how users interact with our site, including which games are most popular, navigation patterns, and technical performance metrics. We use this data to improve our casino games, live dealer offerings, and sportsbook features.

Marketing Cookies: Enable us to deliver targeted promotional content, track campaign effectiveness, and personalise bonus offers based on your preferences and activity history.

Third-Party Cookies: Set by our game providers, payment processors, and analytics partners to support integrated functionality and cross-platform tracking.

Managing Your Cookie Preferences:

You can control cookie settings through:

  • Browser Settings: Most browsers allow you to block or delete cookies through their privacy settings. Please note that disabling essential cookies may impair platform functionality.
  • Cookie Consent Banner: When you first visit our site, you can accept or reject non-essential cookies through our consent banner.
  • Account Preferences: Adjust marketing and personalisation settings in your account dashboard.

For detailed information about the specific cookies we use, their purposes, and retention periods, please review our dedicated Cookie Policy available in the website footer.

Our platform may contain links to third-party websites, services, or applications, including:

  • Game provider websites and demo versions
  • Payment processor portals for account management
  • Social media platforms for community engagement
  • Affiliate and partner sites
  • Responsible gambling support organisations

No Control Over Third Parties: Donbet Casino is not responsible for the privacy practices or content of third-party sites. These external services have their own privacy policies, and we encourage you to review them before providing any personal information.

Cryptocurrency Wallets: When using cryptocurrency payment methods (Bitcoin, Ethereum, Litecoin, Dogecoin, USDT, etc.), transactions occur on public blockchains. While we do not control blockchain networks, we recommend reviewing the privacy implications of blockchain transparency with your wallet provider.

Social Media Integration: If you interact with our social media pages or share content from our platform, those interactions are governed by the respective social media platform’s privacy policy.

We are not liable for any data collection, use, or disclosure by third-party services linked from our platform.

14. Updates to This Privacy Policy

Donbet Casino reserves the right to modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations.

Notification of Changes: When we make material changes to this policy, we will:

  • Update the “Last Updated” date at the top of this page
  • Notify active users via email to the address on file
  • Display a prominent notice on our website and mobile platform
  • In some cases, request your renewed consent where required by law

Review Responsibility: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our services after changes take effect constitutes acceptance of the updated policy.

Archived Versions: Previous versions of this Privacy Policy are available upon request by contacting privacy@donbet.com.

15. Contact Information and Data Protection Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

Data Protection Officer
GTW B.V. (Donbet Casino)
Email: privacy@donbet.com
Alternative Contact: support@donbet.com

Customer Support
Available 24/7 via:

Licensing Authority
Curaçao Gaming Authority
Licence Number: OGL/2024/250/0115
For regulatory inquiries related to our Curaçao licence

Response Times: We strive to respond to all privacy-related inquiries within 30 days. For urgent matters involving suspected security breaches or unauthorised account access, please clearly mark your communication as “URGENT” for expedited handling.

16. Jurisdiction-Specific Provisions

16.1 European Economic Area (EEA) Users

Although Donbet Casino operates under a Curaçao licence and is not subject to GDPR as a primary regulator, we voluntarily extend certain GDPR rights to EEA users:

  • Right to lodge a complaint with your local supervisory authority
  • Enhanced transparency about automated decision-making and profiling
  • Specific consent mechanisms for marketing and optional processing
  • Stricter standards for international data transfers

16.2 United Kingdom Users

Donbet Casino operates as an offshore, non-GamStop platform and is not licensed by the UK Gambling Commission. UK users access our services as international customers:

  • Regulatory Status: Our Curaçao licence does not confer UKGC consumer protections, GamStop participation, or UK ADR access.
  • Data Protection: UK users may invoke data protection rights under UK GDPR by contacting our Data Protection Officer.
  • Responsible Gambling: We provide voluntary responsible gambling tools, but UK users should be aware that self-exclusion at Donbet does not register with GamStop or other UK schemes.

For more information on how Donbet compares with UKGC-regulated casinos, see our dedicated compliance page.

16.3 Cryptocurrency Users

Players using cryptocurrency deposits and withdrawals should understand:

  • Blockchain Transparency: Most cryptocurrency transactions are recorded on public blockchains, making transaction details potentially traceable.
  • Wallet Privacy: We do not control your cryptocurrency wallet’s privacy settings; review your wallet provider’s policies.
  • Network Fees: While Donbet covers network fees for withdrawals, blockchain data is processed outside our privacy framework.

16.4 Restricted Jurisdictions

Certain jurisdictions prohibit online gambling or impose restrictions on offshore operators. We do not knowingly accept players from restricted territories, and users must confirm their eligibility during registration. If you access our services from a restricted jurisdiction:

  • We may request additional documentation to verify your location
  • Your account may be suspended or closed if we determine you are in a prohibited territory
  • Any funds may be forfeited in accordance with our Terms and Conditions and applicable law

17. Automated Decision-Making and Profiling

Donbet Casino uses automated systems and algorithms to enhance your experience and ensure platform security:

Automated Processes Include:

Fraud Detection: Our systems analyse transaction patterns, device fingerprints, IP addresses, and betting behaviour to identify suspicious activity and prevent fraud. Accounts flagged by these systems may be subject to enhanced verification, temporary suspension, or permanent closure.

Bonus Abuse Prevention: We monitor compliance with wagering requirements, game restrictions, and promotional terms using automated checks. Violations may result in bonus forfeiture or account restrictions without prior notice.

Responsible Gambling Triggers: Automated monitoring of deposit frequency, session duration, and loss patterns may trigger responsible gambling interventions such as reality checks, limit suggestions, or account reviews.

Personalised Marketing: We use profiling to deliver relevant bonus offers, game recommendations, and promotional content based on your preferences, play history, and engagement patterns.

Risk-Based Authentication: Automated systems assess login attempts, device changes, and geolocation data to determine whether additional authentication (e.g., two-factor verification) is required.

Your Rights Regarding Automated Decisions:

Where automated processing produces significant legal or similarly impactful effects (such as account closure or withdrawal denial), you have the right to:

  • Request human review of the automated decision
  • Express your viewpoint and contest the decision
  • Obtain an explanation of the logic and criteria used

To challenge an automated decision, contact compliance@donbet.com with your account details and a description of the decision you wish to contest. We will review your case and respond within 30 days.

18. Marketing and Communications Preferences

Donbet Casino offers various promotional communications to enhance your gaming experience:

Types of Communications:

Welcome and Onboarding Emails: Information about your 150% welcome bonus up to €750, account verification requirements, and getting started guides.

Promotional Offers: Updates on reload bonuses, free spins, free bet promotions, tournament invitations, and seasonal campaigns.

Product Updates: Notifications about new game releases, sportsbook features, payment method additions, and platform improvements.

VIP and Loyalty Programs: Exclusive offers for high-value players, including personalised bonuses, higher withdrawal limits, and dedicated account management.

Transactional Emails: Essential communications regarding deposits, withdrawals, verification requests, security alerts, and customer support responses. These cannot be opted out of as they are necessary for account management.

Managing Your Preferences:

You can control your communication preferences by:

  • Clicking “unsubscribe” at the bottom of any promotional email
  • Adjusting settings in your account dashboard under “Notifications” or “Preferences”
  • Contacting customer support with specific opt-out requests
  • Emailing unsubscribe@donbet.com with your account details

Important Notes:

  • Opting out of marketing emails does not affect transactional or security-related communications
  • You will continue to receive emails related to active bonuses, pending withdrawals, or compliance requests
  • Unsubscribe requests are processed within 72 hours, though you may receive already-scheduled emails during this period

19. California Privacy Rights (CCPA)

If you are a California resident and Donbet Casino operates in a manner that makes us subject to the California Consumer Privacy Act (CCPA), you have specific privacy rights:

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you in the preceding 12 months.

Right to Delete: Request deletion of your personal information, subject to exceptions for regulatory compliance, legal obligations, and fraud prevention.

Right to Opt-Out: Opt out of the “sale” of your personal information. Note that Donbet Casino does not sell personal information in the traditional sense, but we may share data with partners for advertising purposes.

Right to Non-Discrimination: You will not receive discriminatory treatment for exercising your CCPA rights, though we may offer different pricing or service levels for users who opt in to certain data uses.

Shine the Light Law: California residents may request information about our disclosure of personal information to third parties for direct marketing purposes.

To exercise your CCPA rights, contact privacy@donbet.com or call our toll-free number (if applicable). We will verify your identity before processing your request and respond within 45 days.

20. Commitment to Transparency and Trust

At Donbet Casino, we recognize that trust is earned through consistent, transparent handling of your personal information. This Privacy Policy reflects our commitment to:

Regulatory Compliance: Operating in accordance with Curaçao Gaming Authority standards under licence OGL/2024/250/0115, including AML/KYC obligations, responsible gambling requirements, and game fairness audits.

Data Security: Implementing robust technical and organisational measures, including 128-bit SSL encryption, segregated player funds, certified RNG systems, and third-party security audits.

User Empowerment: Providing clear information about your privacy rights, transparent communication preferences, and accessible mechanisms to exercise control over your data.

Continuous Improvement: Regularly reviewing and updating our privacy practices to align with evolving regulations, industry best practices, and user expectations.

Accountability: Maintaining comprehensive records, responding promptly to privacy inquiries, and taking responsibility for protecting your information across our platform and partner network.

We invite you to explore our full range of offerings, including our extensive casino game library, immersive live dealer experiences, competitive sportsbook markets, innovative cryptocurrency payment options, and rewarding bonus programs.

For account access and management, visit our secure login portal or review our comprehensive payment methods guide to understand your transaction options.

Thank you for choosing Donbet Casino. We are committed to providing a secure, entertaining, and responsible gaming environment where your privacy is protected at every step.

GTW B.V. – Donbet Casino
Licensed by the Curaçao Gaming Authority
Licence Number: OGL/2024/250/0115
Last Updated: January 2025