Terms & Conditions

Effective Date: 1 January 2025
Last Updated: 1 January 2025

1. Introduction and Acceptance of Terms

1.1 Agreement Overview

These Terms & Conditions (“Terms”, “Agreement”) constitute a legally binding contract between you (“Player”, “User”, “you”) and GTW B.V., a company registered and existing under the laws of Curaçao, registration number [Registration Number], registered address [Registered Address], Curaçao (“Donbet”, “we”, “us”, “our”, “the Company”, “the Operator”).

By accessing, registering with, or using the Donbet Casino website at donbet.co, donbet.app, and any associated mobile applications or platforms (collectively, “the Website”, “the Platform”, “our Services”), you acknowledge that you have read, understood, and agree to be bound by these Terms, together with our Privacy Policy, Responsible Gaming Policy, Bonus Terms, and any other rules or policies published on the Website.

1.2 Modifications to Terms

We reserve the right to modify, amend, or update these Terms at any time without prior notice. Any changes will become effective immediately upon publication on the Website. Your continued use of our Services following such modifications constitutes acceptance of the revised Terms. It is your responsibility to review these Terms regularly to ensure you remain aware of any changes.

Material changes affecting your rights or obligations will be communicated via email or prominent notice on the Platform where reasonably practicable.

1.3 Supplementary Terms

Certain sections of the Website or specific Services (including casino games, sportsbook, live casino, crypto casino, and promotional offers available on our bonuses page) may be subject to additional terms and conditions. Where applicable, such supplementary terms will be presented to you at the point of use and shall form part of this Agreement.

2. Regulatory Compliance and Licensing

2.1 Curaçao Gaming Licence

Donbet Casino operates under a gaming licence issued by the Curaçao Gaming Authority (CGA) under licence number OGL/2024/250/0115, granted to GTW B.V. This licence authorises the Company to provide online casino gaming, sports betting, and related gambling services in accordance with the National Ordinance on Games of Chance (LOK) of Curaçao.

All games offered on the Platform are provided by certified third-party software providers whose Random Number Generator (RNG) systems and game outcomes are independently audited to meet internationally recognised fairness and randomness standards. Return-to-Player (RTP) percentages for individual games are displayed within each game where technically supported.

2.2 Jurisdictional Restrictions

You may not access or use our Services if you are located in, or a resident of, any jurisdiction where online gambling is prohibited by law. It is your sole responsibility to ensure that your use of the Website complies with all applicable laws in your jurisdiction.

The following territories are expressly restricted from accessing or registering on the Platform:

  • United States of America and its territories
  • United Kingdom (unless otherwise stated)
  • France and its territories
  • Netherlands and its territories
  • Spain
  • Australia
  • Any jurisdiction where our operation would contravene local gambling legislation

This list is not exhaustive and may be updated at any time. We reserve the right to refuse service or close accounts from any jurisdiction at our sole discretion.

If you access the Website using VPN, proxy servers, or any technology designed to mask your true location, your account will be subject to immediate suspension and forfeiture of all balances, including deposits and winnings.

2.3 No UKGC Licence – Offshore Operation

Important Notice for UK Players:
Donbet Casino is not licensed by the United Kingdom Gambling Commission (UKGC) and does not participate in the GamStop self-exclusion scheme. Our services are provided under a Curaçao licence and operate as an offshore platform. UK residents who access our Services do so at their own discretion and risk.

Players in the United Kingdom should be aware that:

  • Disputes cannot be referred to UK Alternative Dispute Resolution (ADR) services.
  • UK statutory protections, including those under the Gambling Act 2005, do not apply.
  • We are under no obligation to comply with UKGC standards, codes of practice, or responsible gambling frameworks beyond those mandated by our Curaçao licence.

3. Eligibility and Account Registration

You must be at least 18 years of age (or the legal age of majority in your jurisdiction, whichever is higher) to register and use our Services. By registering, you confirm that you meet this requirement.

We reserve the right to request proof of age and identity at any time. Failure to provide satisfactory documentation will result in account suspension and possible forfeiture of funds.

Zero Tolerance for Underage Gambling:
Any individual found to be underage will have their account immediately closed, all wagers voided, and deposits refunded (minus any winnings or bonuses received). We employ age-verification technology and conduct regular checks to prevent underage access.

3.2 Account Registration Requirements

To create an account, you must:

  • Provide accurate, current, and complete registration information, including full legal name, date of birth, residential address, and valid email address.
  • Choose a secure username and password.
  • Accept these Terms and our Privacy Policy.
  • Confirm that you are not registering from a restricted jurisdiction.
  • Confirm that you are not acting on behalf of a third party.

One Account Per Person:
You may open and maintain only one account with Donbet. Multiple accounts (duplicate accounts) opened by the same person are strictly prohibited. If we detect multiple accounts:

  • All duplicate accounts will be closed.
  • Bonuses, winnings, and associated funds in duplicate accounts will be voided.
  • We reserve the right to confiscate deposits if fraudulent intent is established.

3.3 Know Your Customer (KYC) and Verification

As part of our Anti-Money Laundering (AML) and regulatory compliance obligations, we require all players to complete Know Your Customer (KYC) verification before processing any withdrawal.

You will be required to upload:

  • Proof of Identity: Government-issued photo ID (passport, national identity card, or driver’s licence).
  • Proof of Address: Utility bill, bank statement, or official document issued within the last three months showing your full name and residential address.
  • Proof of Payment Method: Copy of credit/debit card (front only, middle six digits masked), screenshot of e-wallet account, or bank account details used for deposits.

Verification is typically completed within 24–48 hours of document submission, provided all documents are clear, valid, and match the information on your account.

Failure to complete verification within a reasonable timeframe or upon request may result in account suspension and forfeiture of funds.

3.4 Account Security and Confidentiality

You are solely responsible for:

  • Maintaining the confidentiality of your login credentials.
  • All activity conducted under your account, whether authorised by you or not.
  • Notifying us immediately of any unauthorised access or security breach.

We will not be liable for any loss or damage arising from your failure to protect your account credentials. You agree not to allow any third party to access or use your account.

4. Deposits, Withdrawals, and Payment Processing

4.1 Accepted Payment Methods

Donbet Casino supports a wide range of payment methods to facilitate global access, including but not limited to:

  • Credit/Debit Cards: Visa, Mastercard
  • E-Wallets: Skrill, Neteller, MiFinity, AstroPay
  • Bank Transfers: SEPA, Interac e-Transfer, direct bank transfer
  • Cryptocurrencies: Bitcoin (BTC), Ethereum (ETH), Litecoin (LTC), Tether (USDT), USD Coin (USDC), Ripple (XRP), Dogecoin (DOGE), Bitcoin Cash (BCH), Dash

For a full list of available methods in your region, please visit our payment methods page.

4.2 Deposit Limits and Processing

Minimum Deposit: €10 (or currency equivalent)
Maximum Deposit: Varies by payment method; limits displayed at the point of deposit.

Deposits are typically processed instantly for e-wallets and cryptocurrencies. Bank transfers and card payments may take 1–3 business days depending on your bank.

No Deposit Fees:
Donbet does not charge fees for deposits. However, your payment provider or bank may apply their own processing or conversion fees, which are beyond our control.

4.3 Withdrawal Limits and Conditions

Minimum Withdrawal: €20 (or currency equivalent)
Maximum Withdrawal per Transaction: €2,000–€3,000 (varies by payment method)
Weekly Withdrawal Limit: €7,500
Monthly Withdrawal Limit: €15,000

Higher limits may be available for VIP and high-value players. Contact our support team for further details.

Per-Spin/Bet Win Cap:
Maximum winnings from a single spin, bet, or game round are capped at €100,000. Any amount exceeding this cap will not be credited to your account.

4.4 Withdrawal Processing Times

We aim to process withdrawal requests within 0–48 hours from the time of approval. Actual receipt of funds depends on the payment method:

  • E-Wallets & Cryptocurrencies: 0–24 hours
  • Credit/Debit Cards: 1–3 business days
  • Bank Transfers: 3–5 business days

Pending Period:
All withdrawal requests are subject to a pending period of up to 48 hours, during which we conduct security, AML, and bonus compliance checks. You may cancel a pending withdrawal during this period by accessing your account and selecting the cancellation option.

4.5 Withdrawal Fees

Donbet does not charge internal fees for most withdrawal methods. However:

  • Bank Wire Transfers may incur a processing fee of up to €16, imposed by intermediary banks.
  • Cryptocurrency Withdrawals: Network fees are covered by Donbet, but fees imposed by your wallet provider or exchange are your responsibility.

4.6 Verification and Withdrawal Delays

All withdrawal requests are subject to successful completion of KYC verification. Failure to provide requested documents or discrepancies in your account information will delay or prevent withdrawals.

Additional delays may occur if:

  • Bonus wagering requirements have not been met.
  • Your account is flagged for review due to suspected fraud, money laundering, or breach of Terms.
  • You have requested a withdrawal from a restricted jurisdiction or using a restricted payment method.

We reserve the right to request additional documentation, including source-of-funds verification, for withdrawals exceeding €2,000 or in cases where suspicious activity is detected.

5. Bonuses, Promotions, and Wagering Requirements

5.1 Welcome Bonus and Promotional Offers

Donbet Casino offers a range of bonuses and promotions, including a Welcome Casino Bonus of 150% up to €750 + 50 Free Spins for new players. Full details of current promotions are available on our bonuses page.

All bonuses are subject to the following general conditions:

  • Eligibility: Bonuses are available only to verified players who have completed registration and made a qualifying deposit.
  • One Bonus Per Player: Each player is entitled to one welcome bonus. Abuse of promotional offers, including opening multiple accounts to claim bonuses, will result in forfeiture of bonuses and potential account closure.
  • Currency and Region Restrictions: Bonus terms may vary by currency and jurisdiction.

5.2 Wagering Requirements

All bonus funds and free spin winnings are subject to wagering requirements before they can be withdrawn. The standard wagering requirement is 30x to 40x (Deposit + Bonus + Free Spin Winnings), depending on the specific promotion.

Example:
If you deposit €100 and receive a €150 bonus (150%), and the wagering requirement is 40x, you must wager €10,000 (€100 + €150 = €250 × 40) before you can withdraw bonus-related winnings.

5.3 Game Contribution to Wagering

Not all games contribute equally toward meeting wagering requirements:

  • Slots (excluding progressive jackpots): 100%
  • Table Games (Blackjack, Roulette, Baccarat): 10–20%
  • Video Poker: 10%
  • Live Casino Games: 10%
  • Certain High-RTP Slots and Jackpot Games: 0–50%

Specific contribution percentages are available in the terms of each bonus offer.

5.4 Maximum Bet with Active Bonus

While an active bonus is in play, the maximum bet per spin or round is €5 (or currency equivalent). Exceeding this limit may result in forfeiture of bonus funds and associated winnings.

5.5 Bonus Expiry and Forfeiture

Bonuses and free spins must be used within the timeframe specified in the promotional terms (typically 7–30 days from issuance). Unused bonuses will expire and be removed from your account.

Forfeiture Conditions:

  • Failure to meet wagering requirements within the validity period.
  • Requesting a withdrawal before wagering requirements are complete (bonus balance will be forfeited).
  • Breach of bonus terms, including irregular play patterns or abuse.

5.6 Bonus Abuse and Irregular Play

We reserve the right to void bonuses, withhold winnings, and close accounts if we detect:

  • Use of betting strategies solely to clear wagering requirements with minimal risk (e.g., hedging, low-margin bets).
  • Irregular play patterns designed to exploit bonus terms.
  • Collusion with other players.
  • Use of automated software or bots.

Our determination of bonus abuse is final.

6. Casino Games, Sportsbook, and Fair Play

6.1 Casino Games and RNG Certification

Donbet Casino offers over 4,000 casino games, including slots, table games, live dealer games, and mini-games, provided by certified software developers such as Pragmatic Play, NetEnt, Evolution Gaming, Play’n GO, and many others.

All games use Random Number Generators (RNGs) that are independently tested and certified to ensure fairness and randomness. RTP information is displayed within each game where supported.

For more details on our casino games, visit our casino games page.

6.2 Live Casino

Our live casino features real-time games hosted by professional dealers, streamed in HD quality. Live games include blackjack, roulette, baccarat, poker variants, and game shows such as Crazy Time and Deal or No Deal.

All live game outcomes are generated by physical equipment (cards, roulette wheels, dice) operated by trained croupiers in licensed studios. Video feeds are independently audited to ensure integrity.

6.3 Sportsbook and Betting Rules

Donbet’s sportsbook is powered by Upgaming and offers pre-match and in-play betting on over 40 sports, including football, basketball, tennis, and eSports.

Betting Rules:

  • All bets are subject to the specific rules of the sport and market.
  • Pre-match odds are fixed at the time the bet is placed.
  • In-play bets are subject to fluctuating odds and may be suspended without notice during periods of significant game action.
  • We reserve the right to void bets in cases of obvious errors (palpable errors), including incorrect odds, suspended markets, or technical glitches.

Settlement:

  • Bets are settled based on official results as determined by the governing body of the sport.
  • Settlement times vary by sport and event type.
  • If an event is abandoned or postponed, bets will be voided unless otherwise stated in market-specific rules.

6.4 Game Malfunctions

In the event of a game malfunction, communication failure, or software error:

  • All affected bets and game rounds will be voided.
  • Stakes will be returned to your account.
  • We accept no liability for losses arising from technical failures, provided the malfunction is not due to our negligence.

6.5 Prohibited Activities

The following activities are strictly prohibited and will result in account closure and forfeiture of funds:

  • Use of software, bots, or third-party tools to automate gameplay or gain an unfair advantage.
  • Collusion with other players to manipulate outcomes or abuse bonuses.
  • Exploiting technical vulnerabilities, bugs, or glitches.
  • Reverse engineering, decompiling, or tampering with our software.
  • Any form of cheating, fraud, or criminal activity.

7. Responsible Gaming and Self-Exclusion

7.1 Commitment to Responsible Gaming

Donbet Casino is committed to promoting responsible gambling and providing tools to help you manage your gaming activity. We encourage all players to gamble responsibly and within their financial means.

For detailed guidance, visit our Responsible Gaming Policy or access tools via your account settings.

7.2 Self-Exclusion

You may self-exclude from the Platform at any time by contacting our support team or using the self-exclusion tool in your account. Self-exclusion periods can be set for:

  • 6 months
  • 1 year
  • Permanent (indefinite)

During self-exclusion:

  • You will not be able to access your account or place bets.
  • We will not send you marketing communications.
  • You will not be able to reverse the exclusion until the period expires.

Important Note:
Donbet Casino does not participate in GamStop or any UK-based multi-operator self-exclusion schemes. Self-exclusion applies only to Donbet and does not extend to other operators or brands.

7.3 Deposit Limits and Reality Checks

You may set daily, weekly, or monthly deposit limits to control your spending. Limits take effect immediately and can be reduced at any time. Increases to limits are subject to a 24-hour cooling-off period.

Reality checks remind you of the time spent on the Platform and are available in account settings.

7.4 Underage Gambling Prevention

We have a zero-tolerance policy on underage gambling and employ age-verification technology to prevent access by minors. Parents and guardians are encouraged to use parental control software to restrict access to gambling websites.

8. Privacy, Data Protection, and Security

8.1 Data Collection and Use

We collect, store, and process your personal data in accordance with our Privacy Policy. By using our Services, you consent to such processing as described therein.

Data we collect includes:

  • Personal identification information (name, date of birth, address)
  • Contact details (email, phone number)
  • Payment and transaction history
  • Gameplay activity and betting patterns
  • Device and browser information

8.2 Data Security

All personal and financial data is protected using 128-bit SSL encryption or higher. We implement industry-standard security measures to safeguard your information against unauthorised access, disclosure, or loss.

8.3 Sharing of Information

We may share your information with:

  • Payment processors and financial institutions to facilitate transactions.
  • Software providers to deliver gaming services.
  • Regulatory authorities and law enforcement agencies as required by law.
  • Third-party service providers for KYC, AML, and fraud prevention purposes.

We will not sell or rent your personal information to third parties for marketing purposes without your explicit consent.

8.4 Cookies and Tracking

We use cookies and similar tracking technologies to enhance user experience, analyse site traffic, and deliver targeted advertising. You may disable cookies through your browser settings, but this may affect the functionality of the Website.

9. Intellectual Property Rights

9.1 Ownership of Content

All content on the Website, including text, graphics, logos, images, software, and game interfaces, is the property of Donbet Casino, GTW B.V., or our licensors and is protected by international copyright, trademark, and intellectual property laws.

9.2 Licence to Use

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Website for personal, non-commercial purposes only. You may not:

  • Reproduce, distribute, modify, or create derivative works from our content.
  • Use our trademarks, logos, or branding without prior written consent.
  • Frame, mirror, or republish any part of the Website.

9.3 User-Generated Content

Any content you submit to the Website (e.g., reviews, comments, forum posts) grants us a perpetual, royalty-free, worldwide licence to use, reproduce, modify, and distribute such content for promotional and operational purposes.

10. Limitation of Liability and Disclaimers

10.1 Service Availability

We strive to ensure that the Website is available 24/7, but we do not guarantee uninterrupted access. The Platform may be temporarily unavailable due to:

  • Scheduled maintenance
  • Technical failures or server outages
  • Events beyond our control (force majeure)

We accept no liability for losses arising from service interruptions.

10.2 No Warranties

The Website and Services are provided “as is” and “as available” without warranties of any kind, whether express or implied, including but not limited to:

  • Merchantability, fitness for a particular purpose, or non-infringement.
  • Accuracy, completeness, or reliability of information.
  • Freedom from errors, viruses, or harmful components.

10.3 Limitation of Liability

To the fullest extent permitted by law, Donbet Casino, GTW B.V., and our affiliates, officers, employees, and agents shall not be liable for any:

  • Direct, indirect, incidental, consequential, or punitive damages.
  • Loss of profits, revenue, data, or business opportunities.
  • Damages arising from use or inability to use the Website.
  • Damages resulting from unauthorised access to your account or data.

Our total liability to you under these Terms shall not exceed the amount deposited into your account in the six months preceding the claim.

10.4 Indemnification

You agree to indemnify, defend, and hold harmless Donbet Casino, GTW B.V., and our affiliates from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from:

  • Your breach of these Terms.
  • Your violation of any law or third-party rights.
  • Your use of the Website or Services.

11. Dispute Resolution and Governing Law

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Curaçao, without regard to conflict of law principles.

11.2 Complaints Procedure

If you have a complaint or dispute, please contact our customer support team via:

We aim to resolve all complaints within 48 hours of receipt. If you are not satisfied with our response, you may escalate your complaint to our management team.

11.3 Alternative Dispute Resolution (ADR)

Disputes that cannot be resolved internally may be referred to an independent ADR service recognised by the Curaçao Gaming Authority. Details of applicable ADR providers will be provided upon request.

11.4 Arbitration and Jurisdiction

Any disputes arising from these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Curaçao. By using our Services, you consent to this jurisdiction and waive any objection to venue or inconvenient forum.

Class Action Waiver:
You agree to resolve disputes on an individual basis and waive any right to participate in class actions, collective proceedings, or representative actions.

12. Account Closure and Termination

12.1 Voluntary Closure

You may request closure of your account at any time by contacting customer support. Upon closure:

  • All pending bets will be settled.
  • Remaining balances (excluding forfeited bonuses) will be returned to you via your registered payment method, subject to verification.
  • Account closure is permanent and cannot be reversed.

12.2 Termination by Donbet

We reserve the right to suspend or terminate your account at any time, with or without notice, if:

  • You breach any provision of these Terms.
  • We suspect fraudulent, illegal, or abusive activity.
  • You are located in a restricted jurisdiction.
  • Required by law or regulatory authority.

Upon termination:

  • Your access to the Website will be immediately revoked.
  • Bonus funds and pending bets will be forfeited.
  • Remaining real-money balances will be returned to you, subject to deduction of any amounts owed to us and verification of legitimacy of funds.

12.3 Dormant Accounts

Accounts with no activity (no login or transaction) for 12 consecutive months will be deemed dormant. We may charge a monthly dormancy fee of €5 or equivalent, deducted from your account balance, until the balance is exhausted or the account is reactivated.

13. General Provisions

13.1 Entire Agreement

These Terms, together with our Privacy Policy, Bonus Terms, and other referenced policies, constitute the entire agreement between you and Donbet Casino and supersede all prior agreements, understandings, or representations.

13.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

13.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

13.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations to any third party without restriction.

13.5 Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, war, terrorism, strikes, pandemics, government restrictions, or technical failures.

13.6 Language

These Terms are provided in English. Translations may be available for convenience, but in the event of any conflict or discrepancy, the English version shall prevail.

14. Contact Information

If you have any questions or concerns regarding these Terms, please contact us:

GTW B.V.
Email: support@donbet.co
Website: https://donbet.co
Live Chat: Available 24/7 via the Website

Curaçao Gaming Authority Licence Number: OGL/2024/250/0115

By registering and using Donbet Casino, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.